National Restaurant Association
The organization
The world's largest foodservice trade association, whose ServSafe programme certifies food-safety professionals across the industry. Miro led major portions of its Business Transformation 3 programme, modernizing a legacy global training and certification ecosystem.
The challenge
A learner could buy a course in one system, take it in another, and hold a certificate in a third. The programme's objective was deceptively simple to state and hard to build: one login, one cart, and an integrated certification journey, without losing years of certification history.
What I delivered
A comprehensive rebuild of the ServSafe web and commerce experience around a single account and a shared shopping cart across previously separate products.
- Unified the account experience across ServSafe product lines.
- Delivered a shared cart spanning Food Manager, Food Handler, Alcohol, Allergens, and Workplace products.
- Coordinated the commerce workstream against the identity and data workstreams.
- The identity layer that made 'one login' real: a single credential carrying a learner across commerce, coursework, examination, and certificate access.
Consolidation and migration of product, customer, and transaction data into a cloud solution as the legacy commerce systems were retired.
Reconstruction of the online course and certification experience into a secure internal environment, covering course delivery, exams, scores, and credential issuance.
- The operational workflows behind certification delivery: instructor and proctor access, exam administration, score handling, and classroom resources across domestic and international programmes.
The supplied source associates the learning platform with a third-party vendor build. That relationship is recorded as recollection rather than verified fact.
Migration of course, exam, and historical certification-score records, the data a certified professional depends on to prove they hold a valid credential.
Introduced and improved the programme's operating discipline: RAID logs, weekly stand-ups, Microsoft Project adoption, training, governance, and change-management practice.
- Coordinating delivery vendors across time zones while acting as Scrum Master on key workstreams, keeping dependencies between commerce, data, identity, and learning visible.