Sunward Electronics
The organization
A parent organization operating through a national dealer network across the United States and Canada, including the Dog Guard and Out of Sight Fencing brands.
The challenge
A parent company and dozens of independent dealers needed to share systems without sharing everything: each dealer seeing their own business, the parent seeing all of it, and end customers never landing in the wrong support queue.
What I delivered
Administering and developing the parent Zoho One account alongside multiple subsidiary dealer accounts, including dealers running their own separate environments.
A permission design that granted access based on dealer size and relationship type, so the same platform served a one-person operation and a large regional dealer appropriately.
Two distinct support environments, one for internal dealer support and one customer-facing, each with its own workflows, escalation paths, and access controls.
Zoho Projects and Zoho Flow deployed for project tracking, dealer notifications, payout processing, and email workflows across the network.