Windy City Cigars
The organization
Qwaaq LLC operates Windy City Cigars, an online tobacco and accessories retailer with a deep catalog spanning cigars, tobacco, papers, machines, pipes, and accessories. It sits inside a wider brand ecosystem that also includes Kashmir and Inter-Continental Trading.
The challenge
The storefront, the marketplaces, the warehouse, and customer service each held their own version of the truth. Growing the business meant first making inventory, fulfilment, and support agree with each other.
What I delivered
- 01Windy City Cigars e-commerce rebuild
- 02Integrated inventory management system
- 03Carrier & shipping label automation
- 04Amazon & eBay marketplace expansion
- 05Warehouse & fulfilment integration
- 06Remote 24/7 customer service operation
- 07Zoho One implementation
- 08Campaign & production tracking board
- 0930-page product catalog
- 10Promotional flyer programme
- 11Qwaaq promotional design
- 12Inter-Continental Trading web & integration work
A redesigned and relaunched storefront carrying a large product taxonomy (category, type, strength, brand, size, and flavour) with account, cart, search, and age-compliance flows.
- Rebuilt the storefront and its backend around a deep product taxonomy.
- Supported account, cart, search, age verification, and free-shipping thresholds.
- Connected the customer experience to warehouse and e-commerce processing.
A system consolidating sales data across every channel into a single inventory position, so the storefront and the marketplaces stopped selling stock that was not there.
Automated shipping-label generation through carrier integrations, removing a manual step from every order that left the warehouse.
Opened and ran Amazon and eBay storefronts as additional sales channels, supported by the consolidated inventory and fulfilment work underneath.
Connected warehouse operations to the commerce systems so picking, packing, and dispatch worked from the same record as the storefront.
Helped establish a distributed round-the-clock support team, including the workflows and access model that let remote agents actually resolve issues.
CRM and automation deployed across the commercial operation, connecting customer records to marketing and service activity.
A structured work-tracking board organizing upcoming work, work in progress, and planning, with priority, approval stage, proposed budget, owner, and date fields against campaign, creative, and reporting tasks.
The archive filename and the interface shown in this screenshot disagree, so no specific tool is claimed here. The board and its fields are described exactly as they appear.
A full print catalog presenting the product range for sales and promotional use, produced alongside the e-commerce work so the two told the same story.
Recurring promotional print supporting campaigns, seasonal offers, and the catalog release.
Promotional material for the operating company alongside the consumer-facing brand work.
Web and integration work across the wider ICT brand portfolio, connecting dealer and consumer surfaces to the operational systems behind them.
Historical work record. The current ICT site credits another provider, so Miro's version must be recovered from archives.