Nest Publications
The organization
Nest Publications is the parent company behind Maison Magazine. The work split between systems for the parent operation and a separate rebuild of the magazine's own web presence.
The challenge
Serve two different needs from one engagement: the parent company's customer routing and relationship systems, and the magazine's public presence and client portal.
What I delivered
An interactive voice flow triggered by incoming call, message, or API request that gathers keypad or speech input, branches on the result, and connects the caller to sales or support.
A Salesforce implementation bringing the client relationship record and service experience into one managed system.
A rebuild of the public magazine site, bringing editorial presentation and content management up to date.
- A portal giving clients a structured place to see their relationship with the publication rather than tracking it over email.